CKC Frequently Asked Questions

Read through our most frequently asked questions so you know what to expect at the event.

1. What’s the basic schedule for CKC?
Thursday

Daytime workshops – 9 am to 5 pm
Thursday Preview Crop - noon to 5 pm
Registration Pick-up Opens – 5:00 pm
Thursday Night CK Sketches Workshop – 6:30 to 9:30 pm

Friday
Classes – 8:30 am to 8:30 pm; prices range from $15 -$35
Early Entrance for Vendor Faire – 9 am; included in CKC Show Special
Vendor Faire is open for shopping – 10 am to 6 pm; $10 at the door (except in Houston where it is $9)
Friday Celebration Crop – 7 pm to 11:30 pm

Saturday
Classes – 8:30 am to 5:30 pm; prices range from $15 -$35
Vendor Faire is open for shopping - 9 am to 5 pm; $10 at the door (except in Houston where it is $9)
Super Saturday Crop – 7 pm to 11:30 pm

2. How much does it cost to attend CKC?
We work hard to make CKC affordable for almost every budget.  Be sure to take advantage of additional discount pricing with the CKC Show Special.

Vendor Faire Shopping- $10 at the door (look for discount coupons online the week before the event) – access to incredible shopping including the latest products and even discounts on your favorite supplies!  You can also expect to see some great Make and Takes, demonstrations, and inspirational samples.

Classes are offered all day and evening- Prices range from $15 to $35 – over 100 classes to choose from during 3 scrap-filled days! Acquire new skills and perfect techniques in classes featuring popular products, expert instruction, and diverse projects. 

Crop parties are held Thursday, Friday and Saturday- Prices range from $26 to $30.  Choose from Thursday, Friday, and Saturday nights.  Each crop features goodie bags, drawings, and good times, and yet each one is unique.

3. Can I come to the convention if I’m only interested in shopping?
Absolutely!  The Vendor Faire is open for shopping from 10 a.m. to 6 p.m. on Friday and 9 a.m. to 5 p.m. on Saturday. The cost is $10 at the door (look online for discount coupons).

4. Why should I pre-register online?
Registering online offers many benefits including:

5. How do I register?
Register online right here on our web site once registration is open. During the registration period, click on the "Register Now" link from the home page and you will be taken to a page where you can enter our registration system.

To begin your registration, enter your first name, last name and email address. Note: An e-mail address is required for every registration. If you don't have an e-mail address, you can create one for free—try gmail.com yahoo.com or hotmail.com.

Next, select "CKC Show Special" or "No Show Special." (If you intend to register for three or more classes, passes, or activities, select "CKC Show Special" in order to earn the FREE Friday Daily pass, FREE Saturday Daily pass and the FREE Early Entrance pass to shop the Vendor Faire beginning at 9 a.m. on Friday morning.)

What forms of payment do you accept? Finally, enter your address and contact information then you can proceed to select the classes, activities and daily passes you'd like to purchase. Confirm your schedule and be prepared to pay using your VISA, MasterCard or American Express. Sorry, we cannot accept Discover at this time.

Want to register for a friend?
You can now register for a guest before you finalize your registration! Please note: Once a guest registration is finalized, only the guest will be able to modify or cancel the registration.

Are there any other ways to register?
Register by mail
Although we strongly encourage you to register online, if you do not have a credit card or are not able to register online you can mail us your registration form and payment during the registration period. Please complete the registration form for each attendee and send it along with your payment to:

Creating Keepsakes Events Team
Attn: CKC Registration
14850 Pony Express Road
Bluffdale, UT 84065

Important notes for mail-in registrations: Please send your registration in a timely manner to ensure we can process it by the time online registration closes. You will be given your first choice classes where possible. However, classes fill up quickly, so please provide a second choice. Be sure to bring a picture ID with you to pick up your tickets at the event.

6. What’s the Show Special?
Receive FREE Vendor Faire passes for Friday AND Saturday PLUS an early entrance pass on Friday to get in VIP-style before the doors open to the general public.  Simply register online and purchase any three classes or activities and you’ll receive your vendor passes for $0!  Don’t forget to select "CKC Show Special" during registration.

7. What is the $2 ticket processing fee?
The $2 ticket processing fee is charged to your initial convention registration and helps cover significant administrative costs. This fee is only charged once per attendee, during your initial registration session.

8. What is the cancellation policy?
You may change or cancel classes until online registration closes. Once online registration is closed, no refunds are given.

It is very important that you finalize your schedule before online registration closes.  After online registration closes, no changes or refunds will be permitted. Tickets will not be released to anyone other than named ticket holder unless written authorization is provided.

To exchange or cancel classes or activities:

Please note: If you signed up for the "CKC Show Special" with your initial registration, you are required to maintain a schedule of at least three classes or activities to be eligible for CKC Show Special benefits.

Registration Close Dates
Portland        1/17/2010
Louisville      2/7/2010
St. Louis       3/21/10
Mesa            3/28/10
Manchester      4/11/10
Buffalo         5/2/10
Riverside       5/30/10
Des Moines      6/28/10
Houston         7/5/10
Valley Forge    7/19/10
Charlotte       8/2/10
Tulsa           8/9/2010
Virginia Beach  8/16/2010
Cincinnati       8/30/10
San Marcos      9/6/2010
Kansas City     9/27/2010
Seattle         11/1/2010

Note: All registrations close at 9:00 PM ET.

9. When will you post class and activity descriptions?
Watch for classes and activities to be updated to the web site starting a week or two before online registration opens. We work hard to finalize all information before we post it to the web site. However, as we work with sponsors and teachers to confirm and finalize classes and activities, details often change before we open registration. There are times when we may need to make adjustments to class and activity descriptions and prices.

We apologize for any confusion or concern this may cause. Please also note it’s possible we may add classes to the schedule after registration has opened. But, if any class or activity details change, we’ll update those details online and notify registered attendees by e-mail.

10. Can my friends and I take the same classes?
Absolutely! The best way to make sure you and your friends can attend the same classes is if both parties register online (early in the registration period is best) at the same time for the same classes (based on availability).

11. The class and/or crop I want to attend is sold out. Will you open any more seats?
We maximize our space to allow as many people as possible to attend classes and crops. After considering a combination of factors, such as how many people the room can hold and how many people a manufacturer is able to teach at one time, we set maximum class seat numbers and post that availability online. Manufacturers use these numbers to prepare class kits, and the facility uses these numbers to set each room with appropriate tables and chairs. Unfortunately, we are not able to increase the number of seats in any full classes or crops. However, should an attendee drop the class or activity you want to add, it will appear available online. We encourage you to visit the Classroom page often to monitor class availability at your convenience. Once online registration has closed, any classes with remaining available seats will be sold on-site at the event.

12. Can I still purchase class tickets at the show even if I don't register online?
Yes, but on-site ticket sales are based solely on availability after pre-registered attendees have had their pick. Some classes and crops may still have tickets remaining, but for the best selection we recommend you register online before the event.

13. What should I do if I did not receive a confirmation email?
If you do not receive a confirmation message, please check your SPAM/Junk Mail folder to make sure you continue to receive emails from us. To avoid delivery of confirmation emails and event-related broadcasts to your SPAM/Junk Mail folder, please place the following email address in your address book: events.info@creatingkeepsakes.com. (This is particularly helpful if you are using a subscription email service provider such as AOL, Hotmail, Yahoo!, EarthLink, Google, etc.)

14. What should I bring for classes?
Getting to class without your basics can be a drag.  Pack your bags and make sure you bring the following basic supplies so you can complete your class projects on-site:

We highly recommend you check each of your class descriptions to see if the teacher requests you bring additional supplies or tools to class.  Additional, optional supplies include a camera to snap shots of finished projects, paper and pen to take notes, and the tools you can’t live without, such as eyelet setting tools.

Be sure to mark your supplies clearly with your name. You’d be surprised how many scrappers have the same tools as you!

What should I bring for crops?
Designating a 3-4 hour project(s) you know you want to work on while you’re at a crop can cut down on the supplies you unnecessarily haul to a crop.  Be strategic about the layouts, mini book, or cards you want to create and plan accordingly.  You’ll find you’ll get a lot more done and leave a little more satisfied J 
Also, space is limited at the crops. You may bring your rolling tote to the crop. However, handcarts and wagons are not permitted. So you can see that consolidation and planning is really key to making sure the crop is enjoyable for all.

Be sure to mark your supplies clearly with your name. You’d be surprised how many scrappers have the same tools as you!

15. Can children participate at the event?
Children of all ages are welcome to join you as you shop at the Vendor Faire; however, please note that strollers are not permitted on the Vendor Faire floor (except umbrella style strollers). Children 10 years of age and older are charged admission, and children must be 10 years of age or older to participate in the make-and-takes.

To attend a class or crop, children must also be 10 years of age or older and must purchase a ticket. Non-mobile infants (not crawling or walking) can join you in the classroom. However, strollers are not permitted, so the infant must sit in your lap. Please be respectful of the teacher and fellow students and remove a fussy baby immediately. No children under 10, including non-mobile infants, are allowed at the crops.

16. Can I bring a stroller or my rolling tote?
All rolling totes and strollers (except umbrella style strollers) are not allowed on the Vendor Faire floor or in classrooms.  You can bring your rolling tote to the crops. However, handcarts and wagons are not permitted. 

Why? Floor space at the Vendor Faire and room in classrooms is limited, and these wheeled items have caused injuries in the past and may pose liability concerns.

To accommodate your totes and strollers, we bring in a local women's charity to provide a Tote & Stroller Check where you can store rolling totes and strollers. There will be a small donation fee to our nonprofit women's group for checking a tote. If you’re just storing a stroller without personal items, there’s no charge. If you’re using your stroller to store personal items or are returning to get items in and out of your stroller, your stroller will be classified as a tote and there will be a charge. We appreciate your understanding with this policy.

17. How can I help at the event?
We are always in need of volunteers to help at the event. We have a variety of shifts available such as teacher's assistant, crop helper, door greeter, registration assistant and more. If you have a four-hour block of time, and the ability to stand for long time periods, check out the Volunteer page for the event you are attending. (Some exceptions may apply).

This is a very well compensated position.  It’s more like a four-hour shift of seasonal, fun-filled employment in exchange for being a teacher's assistant, crop helper, door greeter, registration assistant, etc.  As a CKC Volunteer, you will receive the following compensation:

The majority of the positions will be for teacher assistants where you’ll take tickets at the door, distribute class kits and materials and help the teacher clean up when the class is over. As a teacher’s assistant you will not be receiving a class pack nor pick the classes you’d like to assist. You’ll most likely be assigned to one room.

If you would like to sign up to help as a volunteer, go to the Volunteer page and click on the Volunteer Registration button to complete the registration process. During registration, you’ll select the times you want to volunteer, which is a commitment to fulfill the assignment. You’ll receive a confirmation number, which will allow you to make changes if you need to. All changes must be made two weeks prior to the event. 

Volunteer positions are limited and available on a first-come, first-serve basis. We reserve the right to approve all volunteers. If you have questions, please email them to ckcvolunteers@creativecraftsgroup.com. Please do not request volunteer assignments through this email – use the Volunteer Registration to see available volunteer opportunities.

18. How can my women’s charity or group get involved at the show?
For each show, we are seeking a women’s nonprofit organization to run the Tote & Stroller Check in exchange for the money earned at the check. Your group must be able to provide three volunteers for the hours that the Vendor Faire is open: 9 a.m. – 6 p.m. on Friday and 9 a.m. – 5 p.m. on Saturday. If you are interested in this opportunity, please ckcvolunteers@creativecraftsgroup.com and tell us a little about your organization. Be sure to include a contact name, phone number and e-mail address.

19. Will you accommodate my special needs at the event?
Yes. We want to make sure that every student has a great time at the convention. If you have special needs, please notify us ahead of time, within one week of the event, so we help make your experience as enjoyable as possible. Please e-mail us at events.info@creatingkeepsakes.com and let us know how we can assist you. Each convention-host facility is in compliance with the Americans with Disabilities Act, and the facility will do everything possible to accommodate your needs. While we will not provide a foreign language or ASL interpreter, we will arrange for your interpreter to accompany you throughout the event at no additional class or admission cost.

20. I registered online but now I can’t attend. Can I have a friend pick up my registration?
Yes, but we will need written and signed confirmation that you’ve given your friend permission to do so. Simply compose a letter that explains your situation and releases authorization to your friend to pick up your tickets. Be sure to name your friend and sign the letter! Your friend just needs to bring this letter and surrender it at the event in order to pick up registration materials.

21. I ordered a magazine subscription online with my CKC registration. When will I receive it?
If you ordered a magazine subscription along with your CKC registration, you may contact Subscriber Services for assistance with your subscription order. Please allow 14 days from the time you placed your order before contacting Subscriber Services to allow time for processing. Contact information – 888/247-5282 or papercrafts@palmcoastd.com.

22. Are vendors looking for help?
There are often a couple of vendors looking for help at the show. Work could include helping with booth set-up, assisting with demonstrations or make-n-takes, restocking, running the cash register, tearing down at the end of the show, etc. Each vendor’s request is different. Vendors usually require help for all three days and pay with cash or product for your help and time; again each vendor will vary.

As soon as we are notifed of vendors looking for help at the show, we will post the vendor name, contact person and a phone number and/or email address right here. Check back, especially as the show dates approach!

If you are interested, please e-mail the vendor directly. They’ll let you know what day and time they are looking for help, what the job would entail and what the compensation would be. CKC does not coordinate this additional help at the show, so please direct all e-mails and questions directly to the vendor.

23. Help! I need further assistance.
Emailing us is the best way to contact CKC customer service (events.info@creatingkeepsakes.com). However, if you need to speak with a staff member by phone, you can reach us at 1-800-815-3538.